Top Hotel Booking Sites 2025

Kayak delivers a comprehensive suite of travel booking options (flights, hotels, cars, trains, vacation rentals) and robust search/filter tools for both leisure and business use. Its direct integrations with business platforms (Expensify, Slack, Emburse) support complex corporate workflows, while features such as group reservations and multi-item carts enhance usability for both personal and professional scenarios. Some advanced reporting is limited to higher tiers and physical kayak portability is a minor drawback outside travel services.

Interfaces are intuitive and accessible across web and mobile, including streamlined booking and payment workflows. Self-service portals, chat support, and loyalty integration further enhance ease of use for both personal and business users. Some onboarding and navigation complexity exists in advanced business tiers and certain heavy kayak models may present transport challenges.

Kayak offers competitive entry and premium pricing for physical products and a transparent, flexible corporate travel pricing model with no contracts or minimum spends. Frequent discounts improve customer value, though thin retail margins may challenge sustainability and business tier benefits depend on active usage of premium features.

Kayak's software offers robust stability, minimal technical errors, and highly durable hardware designs for physical kayaks. The booking system's technical reliability is strong but depends on cloud connectivity; heavier kayak models score lower for transport ease despite their high durability and stability ratings.

Kayak provides extensive, multichannel global support with 24/7 availability, multilingual options, and dedicated enterprise service. Security protocols and proactive fraud monitoring protect users, with only niche issue resolution occasionally facing delays.

Kayak stands out for specialized business travel tools including approval workflows, unused ticket management, multi-payment options, and direct billing. Integration breadth (Expensify, Slack, Emburse) and policy customization capabilities serve SMBs to large enterprises with dedicated support and team training at the enterprise level.

Booking.com excels across core travel features, supporting diverse booking scenarios for both leisure and business travelers. The platform offers a wide accommodation selection, flexible booking and cancellations, notable loyalty benefits, and extensive mobile and property management capabilities. Minor weaknesses exist in some advanced reporting tools and occasional data inaccuracies.

Highly intuitive booking and management interfaces across web and mobile apps. Fast booking workflows, clear visual indicators, and organized tools support both guests and property partners. Some advanced features can challenge less tech-savvy users and notification coordination may falter under high usage.

Booking.com delivers strong value through flexible pricing models, targeted rate plans, and conversion-boosting programs. Both leisure and business travelers benefit from competitive deals and loyalty perks. However, partners encounter commission-related challenges and price inconsistencies can occur due to inventory mixing.

Solid analytics and performance reporting for merchants, with trusted verification processes for reviews and property ranking. However, notable reliability and support issues (technical errors, reservation problems, slow service response) undermine booking trust and end-user experience.

Global, multi-lingual, and often 24/7 support infrastructure provides broad access for both travelers and partners. Yet service quality is hindered by slow and inconsistent resolution times on urgent or complex issues, with regular complaints from both guests and hotels.

Booking.com for Business offers an extensive set of corporate travel tools, including team management, expense tracking, and booking automation. Free for companies, with broad applicability and perks. However, lacks some advanced enterprise features present on specialized platforms, which may limit deep integration needs.

Priceline offers a large and flexible inventory, advanced bundling (Trip Builder), and proprietary discounting (Name Your Own Price), which suit both personal and business travelers. Its analytics and extranet tools benefit partners, but advanced reporting features and cancellation policy flexibility lean more toward B2B than consumers. Price opacity in some deals can limit consumer control.

Mobile optimization and ease of navigation are notable, and most users find booking straightforward when no technical issues are present. However, recurrent tech hiccups (UI glitches, price discrepancies) and the occasional requirement for customer service intervention reduce overall usability.

Priceline excels in providing competitive pricing, deep discounts, and valuable bundled deals, especially for price-sensitive users and businesses optimizing travel spend. Opaque deals maximize savings but at the cost of transparency. Some customers report price discrepancies requiring manual correction.

Technically stable and scalable infrastructure supports a high volume of bookings, with only sporadic issues in confirmation delays and communication. Uptime and transaction volume are industry-leading for OTAs.

Multiple 24/7 support channels and fast, effective issue resolution are strengths, helping mitigate disruptions. Demand for support is elevated at times due to technical issues, but overall user ratings reflect satisfaction.

Priceline delivers effective modernized business travel solutions via integrations (Ramp partnership), extensive supplier inventory, and low fees. Its opaque model, while enabling savings, can reduce fit for organizations requiring up-front booking details. Corporate features and integrations are robust but still developing versus traditional TMCs.

Hotwire offers a broad set of features across travel booking and telecom services, excelling in opaque travel deals and customizable enterprise-grade telecom solutions. While this gives it strong depth and breadth for both personal and corporate use, the lack of transparent pre-purchase hotel info and separation of travel/telecom lines reduces synergy and granular control, limiting the platform for some business use cases and cautious consumers.

The platform is streamlined and efficient for users seeking bargains, but the opaque model creates friction and uncertainty, especially for those who require clarity before purchasing. Enterprise telecom clients benefit from dedicated onboarding and support, but travel booking could be more transparent and reassuring for less experienced users.

Hotwire delivers strong value via exclusive travel discounts for personal and business users, as well as flexible custom pricing for telecom clients. The opaque sale model facilitates confidential deals for merchants and unique bargains for consumers. However, lack of price transparency and unpredictability of outcomes can impede overall satisfaction, and not all discounts meet expectations after purchase.

Hotwire is backed by Expedia Group, ensuring strong technical and financial infrastructure supporting high reliability and booking volume. Enterprise telecom is robust and highly available. Some travel users have reported booking transparency issues, but overall fulfillment and system reliability remain high for both verticals.

Hotwire provides a wide array of support channels and dedicated business account managers, serving both individual and enterprise clients. Help Center and multi-modal communication improve accessibility. Resolution quality for travel users is inconsistent, with some complaints unresolved, and SMS/text support may incur costs.

Hotwire is highly useful for organizations seeking cost savings and reliable, customizable telecommunications infrastructure. Opaque travel deals benefit businesses needing discounted, discreet bookings. However, lack of granular policy control over travel and limited integration between verticals means some enterprise workflows are underserved.

Hotels.com excels in offering an extensive global property inventory, advanced comparison and filtering tools, flexible payment and cancellation options, and a multi-tiered loyalty program. The platform supports diverse leisure and business travel scenarios but is limited by its accommodation-only focus, missing extra travel services like flights or car rentals. For professional use, basic booking management and loyalty rewards add value, though business reporting and team management features fall short of full travel management solutions.

The platform presents a clean, intuitive interface on both web and mobile, offering seamless property search, thorough filtering, and straightforward booking workflows. Verified reviews and detailed listings support informed decision-making. Occasional friction, particularly around dispute resolution and customer service interactions post-booking, causes minor deductions for overall user experience, especially for problem scenarios.

Hotels.com provides clear pricing with visible taxes and cancellation terms, and offers options for various budgets, from luxury to value properties. The loyalty program adds ongoing value, and frequent discounts further benefit users. However, lack of bundled travel discounts (due to singular lodging focus) and occasional reports of hidden fees post-booking or refund issues slightly temper the platform’s overall value proposition.

Hotels.com operates reliably for routine bookings on a global scale, but is undermined by consistent user reports of refund delays, customer service lapses, and booking modification issues. While standard transactions are usually problem-free, the platform’s reputation suffers in critical failure areas, affecting trust for complex scenarios and peak reliability requirements.

Multi-channel customer support is available around the clock (phone, chat bot, social media), including established dispute resolution protocols. However, unresolved complaints, low satisfaction scores, difficulty contacting qualified agents, and ineffective chat bots for complex issues weigh heavily, resulting in poor reliability and resolution quality in practice.

Hotels.com is a strong accommodation specialist for both individual and business travelers. It provides managed payment features, business-friendly amenities, and broad corporate coverage. Its lack of integration with comprehensive travel management systems, absence of policy controls, and single-vertical limitations restrict its utility for full corporate travel needs, making it more suitable for hotel-specific bookings than overall organizational travel management.

Trivago offers extensive global hotel coverage, advanced search/filter capabilities, and strong merchant-side promotional and analytic tools. Membership benefits and personalization enrich the user experience for travelers. However, lack of direct booking, fragmented user journeys, and limited transaction management capabilities prevent full marks. Depth in filtering and coverage is excellent, but reliance on external partner sites introduces constraints in booking flexibility and process control.

The platform provides a highly intuitive, fast, and streamlined interface for hotel comparison, accommodating casual and professional users alike. Best-in-class filtering, clear price and rating displays, and smooth mobile experience support efficient decisions. However, seamlessness is hindered by off-platform booking and customer service inconsistencies after redirection to partners, making post-discovery stages less user-friendly.

Trivago is highly competitive for both end users and hotel merchants, delivering market-wide price comparisons and advanced targeting. Strong deals, price alerts, and measurable merchant ROI make it valuable for both sides. However, indirect booking can introduce inaccuracies in final pricing, and the lack of direct customer support on bookings can dampen perceived value, preventing a perfect score.

Technically robust with high uptime and global aggregation, but reliability suffers due to fragmented third-party booking flow. Low consumer trust evidenced by poor Trustpilot ratings, frequent complaints about discrepancies, and company non-responsiveness to negative feedback. Booking errors and lack of direct control over transactions undermine reliability—especially during issues.

Customer support is comprehensive for platform navigation and membership services, with multilingual help and prioritized member assistance. However, profound limitations exist for booking, payment, or cancellation issues, as Trivago cannot address these directly due to its metasearch-only model. Non-responsiveness to critical feedback exacerbates user frustration, limiting the scope and effectiveness of support.

Trivago is well-equipped for B2B hotel partners, providing advanced analytics, marketing campaigns, and actionable data insights. PRO tier enhances results, and corporate teams can benefit from global multi-language support. However, limitations persist for organizational travel management—no direct corporate booking or integration with expense systems—making it less suitable for enterprise travel buyers or in-house travel planners compared to specialist providers.

Travelocity offers a robust suite of consumer-facing features, including widespread booking options for flights, hotels, cars, cruises, and custom vacation packages. Its advanced itinerary management, emergency contact cards in 45 languages, and flexible inventory management for partner hotels add substantial value. However, the absence of specialized tools for business travel management, such as integrated reporting and expense tracking, limits its suitability for professional/corporate users.

The platform delivers an intuitive, consumer-focused UI with advanced mobile capabilities (including map view, offline booking tracker, and social sign-in). Flexible booking and cancellation policies are praised for convenience. However, issues are noted regarding customer support flows and a lack of optimization for business workflow navigation.

Travelocity employs competitive, transparent pricing with price match guarantees, no service fees on retail hotels, and discounts on certain partner chains. Its value is bolstered by loyalty programs and flexible cancellation policies. However, variable service fees on some bookings and reported refund/cancellation challenges adversely impact perceived value.

The platform demonstrates strong brand awareness and digital response capabilities, with historically leading social media response times. Nevertheless, reliability is undermined by inconsistency in customer service, frequent reports of long wait times, and operational issues reflected in low user ratings.

Travelocity offers extensive, multi-channel support for all travel categories and benefits from support infrastructure provided by Expedia Group. Support is accessible and international, with comprehensive online resources. However, frequent user complaints about long wait times and inconsistent resolution, especially for complex refund/cancellation issues, limit effectiveness.

Travelocity thrives as a leisure-focused platform, offering broad personal travel options, flexible discounts, and ease of access. Its lack of enterprise-grade business travel features—including expense integration, policy management, and workflow customization—renders it unsuitable for corporate clients, group coordinators, or organizations seeking centralized travel administration.

Expedia provides an extensive array of options for hotel, flight, car, and destination services bookings, serving both personal and business customers. Its merchant model allows varied payment flexibility, supported by advanced search and filtering and integration across major brands. However, gaps in advanced reporting for corporate clients and mixed booking modification experiences limit it from being fully exceptional.

Expedia delivers a streamlined and intuitive booking experience, with fast onboarding and personal dashboards. However, significant negative sentiment around customer support and resolution of booking issues drags down the overall experience, as evidenced by customer reviews and low Trustpilot ratings.

Expedia offers multiple pricing models—upfront and agency—with value-oriented bundled promotions and competitive rates through supplier deals. However, complexity around commissions, add-ons, and inconsistent promotion quality lead to confusion and sometimes erode perceived value.

Financially, Expedia is robust and can operate at scale with impressive revenue and cash flow. However, technical and support issues are frequently cited, with a high rate of booking errors and outages reflected in very low consumer reliability scores.

Expedia provides multi-channel, round-the-clock global support, with dedicated options for corporate accounts. However, user feedback consistently finds slow, ineffective case resolution and numerous unresolved booking issues, making support a major weakness.

Expedia excels in business-specific features and partner integration—such as tailored dashboards, managed accounts, API access, and group booking tools. While analytics and reporting are less robust versus leading enterprise platforms, its depth for corporate travel management, priority support, and technology integration positions it favorably for organizations.

Agoda offers an all-in-one travel booking experience, integrating hotel, flight, rental, airport transfer, and activity bookings with robust partner automation. It excels in breadth of booking options, flexible payment models, and loyalty programs for both individual and business users. Automation and property management features are advanced, supporting bulk uploads and rate syncs, but reporting/analytics tools are less developed compared to specialist B2B platforms and some interface friction remains in search and policy display.

The user interface is intuitive and visually appealing across web and mobile, with customizable search and booking tools. While booking workflow is generally simple and customizable, recurring issues with refund/cancellation transparency and delayed customer service responses affect overall trust and ease of process. Key booking/policy information is sometimes harder to access.

Agoda’s merchant model secures competitive pricing for users, providing frequent deals and substantial loyalty/reward options. Properties see value via reduced admin and risk coverage, but some partners face high commissions and travelers have reported occasional hidden fees or policy confusion. Value is increased by aggressive dynamic pricing and global inventory, though transparency is not perfect.

Technically strong in global system uptime, load management, and scalability, but consistently poor customer-side reliability with high frequency of booking errors, payment issues, refund delays, and extremely low trust ratings. Backend robustness is undermined by unreliable booking and policy communication.

Agoda provides comprehensive 24/7 multilingual support and structured partner assistance, but external reputation for service quality is poor due to low engagement with negative feedback, persistent refund and booking error issues, and discrepancies between internal resolution metrics and user experiences.

Agoda is well positioned for most corporate travel needs, with white-label and B2B solutions, dedicated partner management, and extensive multilingual/region support. The platform lacks advanced travel program analytics and specialized controls found in dedicated enterprise TMC platforms, limiting suitability for large/complex managed travel.

Orbitz excels in providing a broad array of booking options for flights, hotels, cars, cruises, and vacation packages. Its dynamic supplier tools and real-time rate management deliver notable value for both merchants and travelers. 'My Trips', Care alerts, and advanced filtering strengthen traveler experience. However, limited depth in merchant reporting, restricted access to some features, and persistent reliability questions slightly temper its rating.

Orbitz offers an intuitive interface and streamlined booking workflows, enabling quick learning curves for suppliers and travelers. Mobile experience is solid and optimized for speedy last-minute bookings, which is key for professional users. However, confusion around some feature access, site navigation inconsistencies, and reliability hiccups degrade confidence and ease of use.

Orbitz delivers strong pricing benefits via deep discounts, rewards, supplier fee avoidance, and value-driven mobile offers. The Orbucks program and price guarantee enhance long-term savings for frequent users. Nonetheless, commission fees on bookings, hidden charges, and targeted (not universal) deals dilute universal value.

Orbitz is severely limited by systemic performance and reliability shortcomings, including frequent booking errors, payment failures, and unresolved reservations, as evidenced by exceptionally low customer satisfaction and negative financial impacts. Automation and notification features provide value only when functioning correctly, but their inconsistency is a critical risk.

Orbitz offers a diverse suite of support channels (chat, phone, help center, email, social) with robust self-service documentation. However, customer satisfaction is very low, with slow, ineffective conflict resolution, especially for critical booking problems. Support responsiveness for urgent issues is notably poor.

Orbitz provides valuable tools for corporate travel management, including policy enforcement, preferred supplier flows, messaging, and tailored support. Merchant supplier configuration supports direct sales for organizations. Nevertheless, deficiencies in advanced reporting and systemic booking reliability issues reduce its suitability for high-stakes business use, particularly for urgent or group travel.